Shape of my heart
Our policy lasts for 7 days.
All risk of loss or damage to the goods passes to you when we dispatch the goods.
Glass domes are prone to scratches hence do check when you've received on the day itself otherwise exchange/refund of the reasons of scratches on glass dome will be voided.
We only refund items if they are defective or damaged. Please send us an email at firstname.lastname@example.org regarding the damaged or defective arrangement. We will notify you of the approval or rejection of your refund/exchange.
1. Our preserved roses should be kept in a cool, dry room away from direct sunlight & high humidity as to avoid any form of bleeding, color fading, growth of fungi/mold & plant tissue damage. Most optimal will be room temperature at 24 degree Celsius.
2. Avoid unnecessary touching, squeezing and handling of roses as it will reduce rose’s lifespan
3. Do not get in contact with water.
Pre-Caution: Carry from its base at all times.