• Do you do customized arrangement or design ?
  • Is this real flower? Can it last up to a year? 
    • Yes. Our flowers are fresh cut flower that undergoes preservation process to enable it to last for a year.  The best viewing period range from 6 to 12 months. However, it might vary depending on the flower condition itself as well as the environmental condition that it is placed in.
  • What is the difference between Dried and Preserved flower?
    • Dried flower is not very long lasting and is usually used for rustic appearance. Their branches and stems break easily, the color gradually fades and the petals fall off or break.
    • Whereas, Preservation flower undergo rehydration process to enable it to last for at least a year or more and are able to maintain a completely natural appearance all thanks to the technology advancement.

Delivery 

  • Do you ship internationally?
    • Yes, We do ship internationally via DHL express.
  • Do I have to pay import and sales tax?
    • Your packages may be subject to the customs fees and import duties of the country to which your order ships.
  • What if my recipient is not available to receive the delivery? 
    • If no recipient or representative is available, the courier will call the recipient and/or sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at a reception/ front desk, or at the door. Unfortunately, we cannot be responsible for any lost or damaged items from that point on.Should any party (sender or recipient) request for a re-direction to a different address or a re-delivery at another time slot (within the next 24 hours), it will only be scheduled upon payment of a $15 re-direction fee by either party.
  • What happens if my order is lost or damaged during transit?
    • Timeless Fleur is not liable for any damages incurred during transit; this lies within the responsibility of the local and overseas carrier. To ensure your issue is resolved promptly please don’t hesitate to email customer care team at admin@timelessfleur.com.