• Do you do customized arrangement or design ?

 

  • Is this real flower ? Can it lasts up to a year ? 
    • Yes. Our flowers are fresh cut flower that undergo preservation process to enable it to last for a year. However, it might varies depending on the flower condition itself as well as the environment condition that it is placed in.

 

  • What is the difference between Dried and Preserved flower?
    • Dried flower are not very long lasting and are usually used for rustic appearance. Their branches and stems break easily, the color gradually fades and the petals fall off or break.
    • Whereas, Preservation flower undergo rehydration process to enable it to last for at least a year or more and are able to maintain a completely natural appearance all thanks to the technology advancement.

 

  • Do you cater for corporate functions and party events?
    • Yes! For large corporate events or parties, send us an email at admin@timelessfleur.com and we can arrange a quote.

     

  • Do you ship internationally ?
    • Yes, We do ship internationally via DHL express.

 

  • Do I have to pay import and sales tax ?
    • Your packages may be subject to the customs fees and import duties of the country to which your order ships.

 

  • What happens if my order is lost or damaged during transit?
    • Timeless Fleur is not liable for any damages incurred during transit; this lies within the responsibility of the local and overseas carrier. To ensure your issue is resolved promptly please don’t hesitate to email customer care team at admin@timelessfleur.com.