6 months limited warranty
- We provide a 6 months off-site limited warranty for all our products from the date you receive the item.
- All repair costs (labor and parts) will be borne by us at no charge to you.
- Customers with Singapore addresses only need to pay for the postage to us; we will take care of the return postage.
- Customers with other International addresses are required to pay for both the postage to us and the return postage.
- This limited warranty applies only to manufacturing defects and does not apply to regular wear and tear or improper care.
- If you believe that there is a manufacturing defect, kindly send us an email with at least 2-3 photos of the defect.
- If we determine that the product is caused by a manufacturing defect, we will repair the item or if deemed appropriate, replace an item.
- However, if we determine that it is not caused by a manufacturing defect but due to wear and tear, we will repair it at a flat service fee of $50.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
- Repairs will take approximately 3-4 weeks, depending on the severity of the damage.